Palacel™ ships orders to the delivery address provided by the customer. Please review your name, phone number, email address, and address details carefully before completing your order. Incorrect or incomplete information may cause delivery delays.

Order preparation time may vary depending on product availability, order volume, holidays, weather, and carrier conditions. Once an order has been prepared, delivery time depends on the shipping destination and the carrier’s service schedule.

After an order leaves our facility, carrier updates may take time to appear. Delays caused by local delivery conditions, high seasonal volume, incorrect address details, or missed delivery attempts are outside the direct control of Palacel™.

If your package appears delayed, missing, or marked as delivered but not received, please check nearby delivery areas, building offices, family members, or neighbors first. Then contact us at service@palacel.com so our team can help review available information.

Palacel™ is not responsible for lost packages caused by incorrect customer-provided address details, but we will do our best to assist with the next available step.

Golden Palace Jewelry