Palacel™ wants customers to feel comfortable with their jewelry selection. If you need help with a return request, please contact us at service@palacel.com within the return period shown on the store page or order information.

Returned items should be unused, clean, unworn, and kept with original packaging when possible. Jewelry that has been worn, damaged, altered, scratched, resized, repaired by another party, or returned without required materials may not qualify for return approval.

For hygiene and quality reasons, certain items may be limited or excluded from return once opened or worn. This may include earrings and other close-contact jewelry, unless the item arrived with a confirmed issue.

Before sending any item back, please contact our support team for return instructions. Items sent back without prior communication may be delayed or may not be accepted.

If an item arrives damaged or incorrect, please email us with clear photos of the item, packaging, and order details. Palacel™ will review the request and provide a suitable solution based on the situation.

Customers are responsible for keeping return tracking information until the return is fully reviewed.

Golden Palace Jewelry